The above photo was taken just inside the OnStar call center located at 10101 Claude Freeman Dr. Charlotte, NC 28262
Above, a typical setup in the call center, which OnStar has outsourced to Convergys. All call center reps are employed by Convergys, and there are only 3 OnStar employees on site.
The above photo is in the "Vehicle Location Assistance Team" division of OnStar. The Charlotte site is the only one to handle stolen vehicle situations. The large whiteboard on the back wall is where stolen vehicle cases are listed. Generally, there are around one to three dozen stolen vehicle cases active at any given time. Above, we see the computers running the Windows-based OnStar software known as "3.0"
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